Privacy Notice – justtrack Platform

Hey there – Let’s talk about your privacy

Welcome to justtrack! Your privacy matters to us. This Privacy Notice is here to help you understand what information we collect when you use our Platform, how we use it, and what rights you have. Whether you’re just getting started or you’re a long-time customer, please take a few minutes to read through this notice carefully.

1. Who We Are

We are justtrack GmbH, a company based in Hamburg, Germany. Our address is:

justtrack GmbH
An der Alster 42
20099 Hamburg
Germany
Email: support@justtrack.io

We offer mobile and web app developers a set of tools for attribution, analytics, and campaign performance measurement. In doing so, we process two types of data: (i) Platform data – information about our customers (you or your company’s representatives) who use the justtrack Platform and (ii) End user data – data we process on behalf of our customers about the users of their apps. This Privacy Notice focuses on the first category — your data as a user of the justtrack Platform.

2. Who This Notice Applies To

This Privacy Notice applies to: Employees or representatives of companies who use the justtrack Platform.

Important note: If you are an end user of an app that uses justtrack technology (e.g., a mobile game), this privacy notice does not apply to you. Please refer to the privacy policy of the app you’re using, as the app developer is responsible for your data under applicable law.

3. What Data We Collect

We collect the following categories of data directly from you when you sign up for and use our Platform:

Account and Profile Data

• Your full name
• Your email address
• Company name
• Company website and industry

Login and Authentication Data

• Your login credentials (unless using Google Sign-In). If you choose to sign in with Google, Google’s Privacy Policy applies to the authentication process.
• Metadata about your logins and authentication (e.g., IP address, login time, browser, device data)
  

Platform Usage Data

• How you interact with the Platform (e.g., clicked features, time spent)
• Preferences and settings you configure
  
  

From Our Customers’ End Users (Processed on Their Behalf)

We may collect, process, and analyze the following types of end-user data on behalf of our customers:

• Device identifiers (IDFA, IDFV, GAID, Android ID, App Set ID)
• IP address
• App interactions (installs, clicks, views, in-app actions)
• Technical info (device type, OS version, network)
• Location data (limited to city-level)

This data is processed strictly according to our customers’ instructions and never for our own commercial use.

4. Why We Collect and Use Your Data

We use your data to:

• Help you create and manage your justtrack account
• Provide access to the Platform’s free and pro features
• Enable attribution, analytics, and optimization services
• Notify you of Platform updates, system changes, or support issues
• Detect and prevent fraud or abuse of our Platform
• Fulfill legal obligations or respond to lawful requests
• Improve and develop the Platform and user experience

If you have provided your consent, we may use your email address to send you marketing communications about our products, services, and updates. You can withdraw your consent at any time by following the unsubscribe link in our emails or by contacting us directly.

We do not use your data to profile you outside the scope of providing our services, nor do we make automated decisions that would significantly affect you.

5. Legal Grounds for Processing

Following applicable GDPR regulations,  we need a valid reason—called a “legal basis”—to use your personal data. Depending on the situation, we rely on one or more of the following:

• Contract: We need to process your data to provide you with access to the justtrack Platform and fulfill our agreement with you—for example, creating your account, offering support, or delivering features you’ve subscribed to.
  
• Legitimate Interests: We may use your data to run and improve our Platform, ensure it’s secure, prevent fraud, or better understand how people use our services—provided this doesn’t override your rights or freedoms.
  
• Legal Obligations: In some cases, the law requires us to process certain data—like keeping records for tax or regulatory reasons.
  
• Consent: In situations where the law requires your permission (for example, if you sign up for our newsletter), we’ll ask for it clearly—and you can withdraw it anytime.

6. User Consent – your responsibility as our customer 

As a customer of justtrack, you are responsible for ensuring that any personal data you collect and share with us via the Platform has been obtained lawfully and with the appropriate user consent.

You must obtain all necessary consents from your app users before any data is processed through justtrack services. These consents must comply with applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection regulations.

Please also inform your users that justtrack processes their data strictly on your behalf and under your instructions. If your end users wish to exercise their privacy rights (e.g., access, deletion, correction), they should be directed to you as their data controller.

7. Sharing Data – Who We Work With

To deliver the justtrack Platform and keep things running smoothly, we may share your information with trusted third parties – but only for the reasons outlined in this privacy notice and in line with applicable data protection laws.

These may include:

• Service providers (e.g. cloud hosting providers, analytics, and IT support) who process data on our behalf – all under strict confidentiality
• Business partners, service providers, and sub-processors who help us run the Platform and process data on our behalf
• Advertisers, social media platforms, and ad networks (when relevant to your use of the Platform)
• Analytics and search providers who help us understand how the Platform is used and improve it
• Affiliates or third parties in connection with company restructuring, mergers, or acquisitions – we’ll give you a heads-up if that happens
• Authorities or legal advisors, if we’re legally required to share data or need to protect the rights, property, or safety of justtrack, our users, or others

We also want you to be aware that the Platform may include links to third-party websites, plug-ins, or apps. If you click on one of these, third parties might collect or share data about you. Since we don’t control those sites, we recommend checking out their privacy policies before interacting with them.

And lastly, if we’re ever legally required to – for example, by law enforcement or regulators – we may need to share your data with the appropriate authorities. We may also do so if we believe it’s necessary to protect the rights, property, or safety of justtrack, our users, or others.

8. International Transfers

Some of the trusted service providers (subprocessors) we work with are located outside the European Economic Area (EEA). Whenever your data is transferred internationally, we make sure it remains protected and secure. To do this, we rely on legally recognized safeguards – most commonly:

• Standard Contractual Clauses (SCCs) approved by the European Commission, or
• Other lawful mechanisms that are permitted under applicable data protection laws.

These measures help ensure your data is handled with the same level of protection as required within the EEA.

Some of the trusted service providers (subprocessors) we work with are located outside the European Economic Area (EEA). Whenever your data is transferred internationally, we make sure it remains protected and secure. To do this, we rely on legally recognized safeguards – most commonly:

9. Data Retention

We keep your personal data only for as long as necessary — typically while your company has an active account with us. Once your account is closed, we’ll delete or anonymize your personal data within 3 months, unless we’re legally required to keep it longer. After that, we retain data only if we need it to:

• Meet legal or contractual obligations
• Resolve any disputes or enforce agreements
• Support internal reporting, auditing, or analytics

Once your account is closed, we will either delete or securely anonymize your personal data, unless we’re legally required to keep it for a longer period. If we process data on your behalf — for example, campaign-related data — we’ll delete it either upon your request or according to our contractual agreement.

10. Your Privacy Rights

We believe your personal data belongs to you — and under data protection laws like the General Data Protection Regulation (GDPR), you have a range of rights to help you stay in control.

Data Protection Regulation (GDPR), you have a range of rights to help you stay in control.

Here’s what you’re entitled to:

• Access – You can request a copy of the personal data we hold about you.
• Correction – If any of your information is incorrect or incomplete, you have the right to ask us to fix it.
• Erasure – In certain cases, you can ask us to delete your data (sometimes called the “right to be forgotten”).
• Restriction – You may request that we limit how we use your data, for example, while a complaint is being investigated.
• Objection – You can object to our use of your data where we rely on our legitimate interests as a legal basis.
• Data portability – If technically feasible, you can ask us to send your data to you or another provider in a structured, machine-readable format.
• Withdraw consent – If you’ve previously given consent for a specific purpose, you can withdraw it at any time (this won’t affect any processing that’s already taken place).

To make use of any of these rights, simply send us a message at support@justtrack.io. We’ll review your request and respond in line with applicable legal timeframes — typically within 30 days.

11. Data Security

At justtrack, safeguarding your data is a top priority. We use industry-recognized security measures to protect the information you share with us and to prevent unauthorized access, disclosure, or misuse.

Our security framework includes:

• Encrypted data transmission using Transport Layer Security (TLS)
• Strict access controls and detailed audit logs to monitor and limit internal access
• Secure cloud infrastructure hosted by trusted providers like AWS and Google Cloud
• Ongoing security testing, system monitoring, and regular software updates

While we are committed to protecting your data, no online system is entirely immune from risk. That’s why we also encourage you to take basic precautions — such as using strong, unique passwords and signing out of your account when you’re done helps to keep your account secure. 

12. Changes to This Notice

We may update this Privacy Notice from time to time. If the changes are significant, we’ll notify you via email or in-app. The current version will always be accessible from our Platform or website.

13. Contact Us

If you have any questions about this privacy notice or how we handle your data, feel free to reach out – we’re here to help and committed to protecting your privacy

support@justtrack.io
justtrack GmbH, An der Alster 42, 20099 Hamburg, Germany